Contact Kalgoorlie Markets

Editorial mailbox

The only contact address is editor@kalgoorliemarkets.com. This mailbox is read by the editorial desk, not by a broker or a customer service team. The desk does not publish a phone number or a physical address because it is an editorial operation, not a financial services business.

Writers aim to read every message, but no response time is promised. If a message is about a factual error, it goes to the top of the queue. If it is about a personal trading problem, it will not receive a reply.

What the desk will help with

The desk will help with corrections to facts on this site, questions about how a broker was checked, and reports of broken calculators or links. If a figure looks wrong, send the broker document that shows the correct number and the date it was read.

The desk will also consider requests to re-check a broker when conditions have changed. A re-check follows the same methodology and updates the review with a new date. No fee is charged for a re-check, and no broker can request a favourable re-check.

What the desk will not do

The desk will not help with account problems, withdrawals, or disputes with FxPro or any other broker. Those issues must go to the broker's support team and, if unresolved, to the relevant regulator. The desk has no access to client accounts and no power to recover funds.

The desk does not accept guest posts, sponsored reviews, or paid placement at any price. It does not sell links, and it does not offer personal trading advice. A message asking for a recommended trade or a signal will not receive a reply.

What to include in your email for a fast, useful reply

Send the relevant account or ticket number, the instrument (such as XAU/USD), and the exact question in the first two lines so the desk can route it without a back-and-forth. If the query is about a specific trade, include the order number, the date, and the time in AEST. For a cost question on gold, state the position size in lots, the platform (MT4, MT5, cTrader, or FxPro app), and the account currency. Missing details are the most common reason a reply takes longer than it should.

For a deposit or withdrawal issue, name the funding method (PayID or bank transfer), the amount in A$, and the date you sent it. If a transfer is missing, attach a screenshot or PDF of the bank confirmation showing the reference. For a platform fault, say whether it is desktop or mobile, the version number, and the error message word-for-word. A clear subject line such as 'XAU/USD swap query – account 12345' helps the desk prioritise without opening the email.

For a complaint or a correction request, include the URL of the page or the exact wording you believe is wrong, plus the source you are relying on if you have one. Do not paste long threads; a short summary is enough. If you are asking about leverage or margin on gold, state the leverage you used and the lot size, because the margin depends on both. The desk cannot guess your account type, so the more concrete the email, the faster the answer.

The line between market facts and personal trading advice

The contact desk can explain how a gold spread is built, what a swap consists of, and what a one-pip move is worth on XAU/USD, but it cannot tell you whether to buy or sell gold. Personal trading advice is outside the desk's remit, and no one at Kalgoorlie Markets will recommend a position size, a stop level, or a direction. You can ask for the formula for margin on 0.10 lots at 1:200, and you will get the arithmetic, not a suggestion to take the trade.

Questions about ASIC licensing are answered with the stated caveat: FxPro is licensed by the FCA (UK) and CySEC, and it does not hold an ASIC licence, so Australian residents deal with an offshore entity. The desk will not soften that wording or give legal advice on what it means for you. It can point to the leverage cap of up to 1:200 and remind you that the cap is not a target, but it will not tell you what leverage to choose for a given account size.

If you ask what a gold trade 'really costs', the desk will break down the spread, the swap, and the value of a pip, but it will not compare brokers or say whether the cost is good or bad. Any claim that a spread is competitive or low is not made here, because the desk only states what a cost consists of and what it depends on. The same applies to funding: you can ask how long a PayID transfer usually takes, but not whether you should use PayID or a bank transfer.

When you will actually hear back from the desk

Most emails get a first reply within one business day, Monday to Friday, Sydney time, but the exact response time depends on the queue and the complexity of the question. A simple request for the XAU/USD pip value on one lot is answered faster than a correction request that needs a fact-check against the source data. If you email on a weekend or a public holiday in New South Wales, expect the reply on the next business day.

Deposit and withdrawal queries can take up to two business days because the desk often has to confirm details with the payment provider, especially for bank transfers, which are slower than PayID. A missing PayID transfer is usually traced within a day, but a bank transfer can take three to five business days to appear, and the desk will not mark it as lost before that window has passed. You will be told if the delay is on the bank's side.

If you do not get a reply within two business days, send a short follow-up with the original subject line and the word 'follow-up' at the start. Do not open a new ticket, because that resets the queue. The desk does not offer phone support or live chat through this contact page, so email is the only channel, and the response time is measured in business days, not hours. Urgent platform outages are handled by FxPro's own support, not by this desk.

How a correction request is reviewed and acted on

A correction request is logged as a priority item, and the desk checks the claim against the source data within one business day. If the error is a factual one, such as a wrong pip value or a swapped formula, the page is fixed and you are emailed a short note confirming the change. The note will say what was corrected and on which page, but it will not include a long apology or an internal explanation.

If the request is about an opinion or a wording choice, the desk will not change the text unless the wording creates a factual error. For example, saying a gold spread 'is what you pay' is fine, but saying it is 'cheap' would be corrected because no spread number is published. The desk will not remove the risk warning or soften the ASIC caveat, even if you ask, because those are required for accuracy and compliance.

You can submit a correction anonymously, but if you want a confirmation email you need to include a return address. The desk does not publish corrections in a public log, and it does not respond to correction requests sent to the editorial mailbox, which is for content suggestions only. For a factual dispute about a swap or a margin example, attach your calculation, and the desk will either confirm the page is right or fix the error and tell you which number changed.

What the desk cannot answer even with full details

The desk will not answer any question that asks for a personal trading recommendation, a guaranteed return, or a prediction of where the gold price is heading. It will also not tell you what leverage to use, what lot size to trade, or where to place a stop loss. Even if you provide your account balance and risk tolerance, the reply will be limited to the mechanics of margin and pip value, never a suggestion to act.

Questions about taxes on gold trading in Australia are outside the desk's remit, because the answer depends on your personal circumstances and the desk is not a tax adviser. The same applies to legal questions about the offshore status of FxPro UK Limited for Australian residents; the desk will repeat the ASIC caveat but will not interpret it for you. Any request for a bonus, a rebate, or a special spread is declined, because no such offers are published here.

The desk cannot give you the exact spread on XAU/USD at a given moment, because the spread changes with liquidity and volatility, and no fixed number is published on this site. It can tell you what the spread consists of and what moves it, but it will not quote a live price. Likewise, it will not state a minimum deposit or a swap rate as a number, because those are set by FxPro and are not part of the editorial content on this page.

What to include for a fast, useful reply

For a question about gold trading costs at Kalgoorlie Markets, include the order type, position size, and holding period, because the answer depends on those three things. The spread, swap, and margin on XAU/USD are not a single flat number—they are calculated from your trade parameters. State whether you are asking about a market order, a pending order, or a stop order, and give the lot size in standard lots or fractions of a lot, for example 0.10 lots. Also say how long you plan to hold the position, since a swap only applies to positions kept open overnight. Without these details, we can only explain how the costs are structured, not what they would be for your trade.

For a question about funding or withdrawals, name the method you are using, because PayID and bank transfer have different processing paths even though both are local AUD methods. Tell us the direction of the transfer, whether it is a deposit to your trading account or a withdrawal from it, and include the date you initiated it if the transfer has already been made. If you are asking about a delay, provide the transaction reference number from your bank or payment app, since that lets us trace the payment with the funding provider. Do not send full bank account numbers or card details—we never need those and we cannot store them securely.

For a question about regulation or account safety, tell us your country of residence and the entity you signed up with, because Kalgoorlie Markets operates under FxPro UK Limited for Australian residents and that entity is licensed by the FCA and CySEC, not ASIC. If you are comparing brokers, ask a specific question about a specific rule rather than a general 'is it safe' query. For example, ask how client funds are segregated under FCA rules, or what happens to open positions if FxPro UK Limited becomes insolvent. General safety questions get a general answer; specific rule questions get a specific one.

What the desk can and cannot answer

The desk can answer factual questions about how gold trading costs work at Kalgoorlie Markets, including the mechanics of spreads, swaps, and margin on XAU/USD. We can explain that one standard lot is 100 ounces, that one pip is 0.01, and that the margin required at the maximum available leverage of 1:200 for a 0.10 lot position is about $85.50, based on a reference price near 4275.0. We can also explain how swaps are calculated for positions held overnight and what factors change them, without quoting a specific swap rate, because swap rates are set by the liquidity providers and change daily.

The desk cannot give personal trading advice, and that includes any suggestion about whether to buy or sell gold, what position size to use, or what leverage to select. We cannot tell you if gold is likely to go up or down, and we cannot review your personal financial situation and recommend a trade. The maximum leverage available in Australia is 1:200, but that is a cap, not a target, and we will not suggest you use it. We can explain how leverage affects margin and risk, but the decision to use any leverage at all is yours alone and should be based on your own risk tolerance and experience.

The desk also cannot answer questions that require access to your private account data, such as your current balance, open positions, or trade history, because we are an editorial contact point, not your broker's customer support. For account-specific issues, you must contact FxPro directly through their client portal or support channels. We cannot change your leverage, process a withdrawal, or resolve a technical problem with MT4, MT5, cTrader, or the FxPro app. We can, however, explain what a term means or how a feature is supposed to work, so you can ask your broker the right question.